Transfer Completed

No Comments August 31, 2005

If you can read this, my domain has been successfully transferred from wwwserver to Netcetera. Whilst wwwserver provide an incredibly cheap Asp.NET hosting service and a very intuitive management system, their helpdesk support leaves a whole lot to be desired.

When a customer registers a problem on an automated helpdesk system, it is entirely unacceptable that the issue remains unanswered 48 hours later. At the very least acknowledge to the customer that the problem is being looked into, rather than leaving them wondering what on earth is going on.

As it is, I've lost two full days worth of emails in as many weeks due to their Email Forwarding service failing.

Sometimes cheap is not cheerful.

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